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Denver, CO.— Air Duct Cleaning Industry Leader, Ductworks, Inc., achieves “100 Five Star” Air Duct Cleaning Reviews from the Customer Lobby in less than 6 months.
Customer Lobby is where consumers share their ratings and reviews on the local companies they hire. Company ratings are based strictly on feedback from customers of Ductworks, Inc. The Customer Lobby Five Star Grading Systems represents the level of service, level of recommendation, and total experience that Ductworks, Inc., has provided its customers.
“We are extremely proud of the reviews that we have received though Customer Lobby, the reviews are a testimony to our technician’s commitment to excellent customer service.” said Edward Frisk, Vice President of Ductworks, Inc. “For over 20 years, Ductworks, Inc. has been dedicated to offering quality air duct cleaning and world-class customer service. Customer Lobby serves as a strong resource in helping consumers better understand our overall commitment to an unparalleled air duct service.”
About Ductworks, Inc. – Your Air Duct Cleaning Expert
Ductworks, Inc. “Your Air Duct Cleaning Expert” is a Denver-based air duct cleaning company founded in 1990 to improve indoor air quality for homes and businesses. Their patented system of scraping and vacuuming is the most effective process for air duct cleaning. They have more technicians certified by the NADCA than any company in Colorado and provide customers with before and after photos to insure top quality performance. For more information, contact us at 303-425-0985 or ductworks.com
About Customer Lobby
Customer Lobby is the leading customer reviews solution provider focused on service businesses. Customer Lobby’s quality guarantees and dispute resolution services are unique and critical features for the 200 industries it serves. Customer Lobby’s solution enables businesses to get, manage and publish customer reviews. For more information, contact us at 866-718-9549 or www.customerlobby.com.
We’ve all seen the coupons and advertisements promoting “whole neighborhood air duct cleaning for $49.95,” and heard the horror stories from consumers who got taken by these companies. Now the national media is taking notice.
NADCA worked with Dateline NBC over the past six months to expose a scam operation and the company’s unethical business practices. Tune in to NBC this Sunday, January 30 at 7 p.m. (Eastern Standard Time) for a special two-hour Dateline as reporter Chris Hansen exposes these frauds and helps educate the general public about the HVAC cleaning industry. (Please note that the segment on air duct cleaning will be at the end of the second hour.)
NADCA president Buck Sheppard served as the industry expert and will be featured in this report. This Dateline episode will show “hidden camera” scenes uncovering instances of brazen scam artists preying on uninformed consumers.
It is NADCA’s hope that after this episode airs, consumers will be better informed about how to spot these scams.
Learn About Proper Air Duct Cleaning Methods
Become educated by reviewing videos, such as the NADCA Guide to Proper Air Duct Cleaning.
Know that if you are going to have the HVAC system cleaned, the EPA recommends that the service provider follow NADCA standards. (If you have not reviewed it recently, the EPA document “Should You Have the Air Ducts in Your Home Cleaned?” has been updated as of January 4, 2011.
Air duct cleaning service providers may tell you that they need to apply a chemical biocide to the inside of your ducts to kill bacteria (germs), and fungi (mold) and prevent future biological growth. Careful consideration should be taken before allowing the application of chemicals within your air ducts. Due to the varying ranges of temperature, humidity and air turbulence there are very few chemicals that are approved for the use within ventilation systems.
Chemical Off Gassing
Organic chemicals are widely used as ingredients in cleaning and sanitizing products. Volatile organic compounds (VOCs) are emitted as gases from certain solids or liquids. Even a nearly odorless material can cause significant problems when re-circulated through air ducts in a closed environment. VOCs include a variety of chemicals, some of which may have short- and long-term adverse health effects.
NADCA’s Position Regarding the Use of Antimicrobials
The National Air Duct Cleaners Association’s new position regarding the use of antimicrobial chemicals is as follows: “At this point in time, until EPA clarifies their position, NADCA does not recommend the use of any sanitizer or disinfectant products in air ducts.” This position was adopted to generate awareness among NADCA members of the potential legal liabilities they face by selling and applying antimicrobial chemicals. This is strictly a matter of managing legal risks. NADCA’s position deals specifically with sanitizers and disinfectants, not with any other product claims. Also, this position covers only air ducts, not HVAC components such as coils
No EPA Registered Products for Fiberglass Air Ducts
There are no products that are currently registered by EPA as biocides for use on fiberglass duct board or fiberglass lined ducts so it is important to determine if sections of your system contain these materials before permitting the application of any biocide.
If You Choose to Use Chemicals in your Air Duct Cleaning Project
Review the product sheet showing usage and application of the product.
Review the Material Safety Data Sheet (MSDS) to understand if chemicals will cause any health or property concerns.
Review the Fact sheet on the product classification being applied.
If You Have a Problem Related to Chemicals Applied Within Your Air Ducts
Open doors and windows to ventilate the area with fresh air.
Operate the fan of the HVAC system
Exit the premises if negatively affected.
Contact and Industrial Hygienist to discuss the problem. Be sure to have a copy of the MSDS.
Selecting a qualified air duct cleaning contractor can be a daunting task. Luckily there are several great resources for air duct cleaning reviews that can help you with choosing the right company.
Heating and Air Conditioner Contractor Reviews
Heating and air conditioning contractors are often the best resource for air duct cleaning reviews as they see more heating and air conditioning ventilation systems than any other trade. If you have a contractor that provides regular service your HVAC system, contact them for a referral. If you do not have a regular HVAC contractor, utilize the internet or yellow pages to contact several local HVAC contractors for an air duct cleaning review.
Consumer Advocate Reviews
Almost every city has a consumer advocate who protects consumers from being victimized by fraudulent, abusive and predatory business practices. Often times consumer advocates will have websites that will list air duct cleaning reviews. Stay clear of companies that have a history of bad reviews for unsatisfactory goods or services.
Internet reviews can often provide valuable air duct cleaning reviews. Reviews are often available through by search engine sites such as Google and Yahoo as well as business social networks such as Merchant Circle, City Search and Insider Pages. These sites provide candid consumer reviews and rating systems that will detail current customer service and performance levels.
Better Business Bureau Reviews
Local Better Business Bureaus are an excellent free resource for air duct cleaning reviews; they provide reliability reports that include background, licensing, consumer experience and other information that is known to BBB. These reports are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited. Before you buy, check out the business you are thinking of doing business with.
Share Your Review
After you have had your air ducts cleaned, be sure to share your experience with the contractor who performed the work. If it was a positive experience it will potentially reward the technician who performed the work. If it was a negative experience, it will offer the opportunity for the contractor to correct the problem and improve their future services.
Finding a reputable air duct cleaning service is important if you want the job done right and your home respected during the cleaning process. Here are a few tips to finding a quality cleaner in your area.
Before hiring any company to clean your air ducts, ask questions and listen to the answers. Look for knowledgeable answers, not a sales pitch. Ask questions like…
How long they’ve been in business?
Why air ducts need cleaning?
Are the employees screened for criminal background?
How long does the cleaning process take?
What is required of you the day of the cleaning?
Do you carry workman’s compensation and liability insurance?
Are services are guaranteed?
The National Air Duct Cleaners Association is a group that sets standards for service and certifies air duct cleaners. This online source offers recommendations and tips for consumers on how to hire cleaners. Included is a checklist to ensure the technicians perform all the tasks necessary for a thorough cleaning. This is an excellent place for consumers to gain knowledge, find recommendations, and learn the basics about air duct cleaning.
Ask for Referrals
Ask neighbors or local businesses who they have hired to clean their air ducts. Call your HVAC contractor to ask them who they recommend, installing heating and air conditioning systems; they will know who performs quality workmanship. There are numerous online consumer advocacy websites, check for online air duct cleaning reviews.
Check with the BBB
Check with the Better Business Bureau or other agency to see if complaints have been filed against the company. If the company has no complaints, good references, and a knowledgeable staff then they will likely provide a quality service to you.
Award reflects company’s consistently high level of customer service
Ductworks, Inc., has been awarded the prestigious 2009 Angie’s List Super Service Award!
The Super Service Award, now celebrating its 11th year, is reserved for companies who have achieved and maintained a superior service rating on Angie’s List – the nation’s leading provider of consumer ratings on local service companies – throughout the past year. Fewer than 5 percent of the companies on Angie’s List meet the eligibility requirements to be considered for the award.
“Our Super Service Award winners are the cream of the crop when it comes to providing the best customer service,” said Angie Hicks, founder of Angie’s List.
Ductworks, Inc., Your Air Duct Cleaning Expert, values the great service that Angie’s List provides- it is a great tool for providing air duct cleaning company reviews for customers.
Angie’s List Super Service Award winners have maintained a total and overall grade of “A;” have received a minimum number of reports; are NOT in the Angie’s List “Penalty Box” and do NOT have an unsatisfactory rating with the Better Business Bureau.
Service company ratings are updated daily on Angie’s List, but members can find the 2009 Super Service Award logo next to company names in search results on AngiesList.com.
Angie’s List is where thousands of consumers share their ratings and reviews on local contractors and companies in more than 500 different categories. Currently, more than 1 million consumers across the U.S. rely on Angie’s List to help them find the right contractor or company for the job they need done. Members have unlimited access to the list via Internet or phone; receive the award-winning Angie’s List magazine, which includes articles on home improvement and maintenance, consumer trends and scam alerts; and they can utilize the Angie’s List complaint resolution service. Get more information about Angie’s List at http://www.angieslist.com View the latest Angie’s List News Releases in our Press Center and read Angie’s blog at http://www.angiehicksblog.com.
Ductworks, Inc. Achieves an “A+” Rating from the Better Business Bureau® (BBB)
Air Duct Cleaning Industry Leader Receives an “A+” Rating for its Overall Quality of Services Offered.
Denver, CO.— Ductworks, Inc. a national leader in the air duct cleaning industry, has been elevated to an “A+” with the Better Business Bureau’s grading system. Winner of a Gold Star Certificate from BBB Denver/Boulder, 2009
The BBB Grading System assigns letter grades ranging from A+ to F to local businesses. The letter grades replace the less-detailed rating system of “satisfactory” or “unsatisfactory” and represents the BBB’s degree of confidence that the business is operating in a trustworthy manner and making good faith efforts to resolve customer concerns. The BBB’s proprietary ratings formula takes into account 17 weighted factors, using objective information and actual incidences of business behavior that have been verified and evaluated by BBB professionals.
“Ductworks, Inc. has been accredited with the Better Business Bureau since 1990,” said Edward Frisk, vice president of Ductworks, Inc. During these 20 years, Ductworks, Inc. has been an actitive participant in the BBB program and activities. The A+ rating further solidifies Ductwork’s leadership in the air duct cleaning industry. Customers are the core of our business. For over 20 years, Ductworks, Inc. has been dedicated to offering quality air duct cleaning and world-class service. The BBB continues to serve as a strong resource in helping consumers better understand our overall commitment to service.”
For more information about the BBB grading system, visit http://denver.bbb.org
About Ductworks, Your Air Duct Cleaning Expert.
Ductworks, Inc. “Your Air Duct Cleaning Expert” is a Denver-based company founded in 1990 to improve indoor air quality for homes and businesses. Their patented system of scraping and vacuuming is the most effective process for air duct cleaning. They have more technicians certified by the NADCA than any company in Colorado and provide customers with before and after photos to insure top quality performance.
About Better Business Bureau (BBB)
As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBB help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBB also review advertising claims, online business practices and charitable organizations. BBB develop and issue reports on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.
Winner of a Gold Star Certificate from BBB Denver/Boulder, 2009